Suspension of Grand Central services

Suspension of services

Over the past two weeks Grand Central has operated a rail service, under a reduced timetable, in order to keep key-workers moving at a time of crisis. As an Open Access rail operator, this came with all the costs of running a train service, while bringing in no revenue to our business and with no Government support.

This situation is unsustainable and, following several days of discussion with the Department for Transport, Grand Central has decided to suspend all its services, for an initial two months, from the end of service on Friday 3rd April.

Customers who have a ticket to travel with Grand Central over the next two months can claim a full refund from the place they bought their ticket.

Customers who absolutely need to travel can use their Grand Central ticket to travel on other train companies’ services. The Grand Central website and app will remain available, and show live train running information for all operators’ services and can be used to buy tickets for any train company’s revised timetable services.

Refund information
Customers who purchased their tickets from a travel agent will need to contact that travel agent to request a refund. Refund procedures and rules confirmed in recent travel agent notifications, remain in place.

Grand Central Carnet refunds
Carnet tickets that are completely unused (all ten tickets remaining) can now be refunded. Where some tickets have been used, the validity of remaining tickets can be extended to 31/12/2020.

Ticket acceptance
If your journey is essential, customers can use their Grand Central ticket to travel on other train companies’ services.

For up to date information please go to https://www.grandcentralrail.com/suspension-of-grand-central-services

Grand Central
https://www.grandcentralrail.com/