CrossCountry – Face Coverings

Protect others, wear a face covering
The government has announced that from 15 June in England everyone must wear a face covering when travelling on public transport.
CrossCountry has created some guidance on what the government means by a ‘face covering’, including what happens if not worn and everything travellers need to know about the new rule. There are some exceptions to this, such as for people with disabilities or breathing difficulties and to find out more on face coverings see CrossCountry FAQs.
Social distancing means that the CrossCountry trains can only carry around 20% of the usual number of people. So, travellers should consider carefully whether a journey is really necessary and in line with government advice, and work from home if possible. If travel is necessary, please consider walking or cycling and keep the trains available for those who need them the most.
Staying safe while travelling
The following guidance has been put together to help keep passengers and others safe when on travelling with CrossCountry.
Before travel
Capacity is limited on CrossCountry services, so it is strongly advised that passengers:
  • Check train times - as currently services are running to an amended timetable.
  • Book before travel and select an e-Ticket.
  • Avoid travelling at busy times. The CrossCountry website has information on quieter times.
At the station
Travellers will find directional signage and guidance at stations, but it is suggested to:
  • Arrive early – give plenty of time at the station, as there may be queueing systems in place.
  • Keep a distance when parking – this allows everyone to socially distance from the moment they get out of their car.
  • Social distancing – when in the station to keep the distance from others including on escalators, in lifts and on seating.
On train
Follow the signage on the CrossCountry trains to stay safe and stay apart throughout the journey. It is also advised:
  • When boarding the train – stand clear of doors and allow others to leave the train at a safe distance before boarding
  • Wear a face covering throughout the journey. Read CrossCountry FAQs on face coverings.
  • Health and hygiene – carry hand sanitiser or wash hands before and after each journey.


Finally, the continued patience of passengers is very much appreciated and CrossCountry look forward to seeing business travellers on the trains soon.

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